Customer experience management is changing rapidly. So, how do we make sure we deliver the best experience to our customers to retain their loyalty?
Business Categories: Innovation & Technology
Facebook’s recent algorithm changes could have an impact on your business. Here’s how you can stay relevant to your customers.
Thanks to the growth of AI-enabled automation, marketers have a wealth of tools at their disposal to nurture every customer through each life cycle stage.
The University of Sydney in Australia has unveiled the Positive Built Workplace Environment (PBWE) – a new model that looks at how the synergy between…
How retailers can give digital consumers relevant experiences.
While it may help boost your business and reach new audiences, social media is also a hunting ground for data scams, hacktivism and illegal activity.
Sell your innovation initiatives as you would sell a product to a customer.
Identity governance will continue to evolve and expand, but these inevitable changes also allow our businesses to grow and expand.
Thanks to AI and voice technology, personal shopper bots and conversational commerce will transform the retail industry as we know it.
Spotify’s recent public listing again has investors wondering – how sustainable is its model?
Find out the benefits of design thinking and how companies are using it to better cater to their customers.
Three reasons why voice biometrics is a potential customer experience game changer for businesses.
